Terms & Conditions
Please read these Terms and Conditions ("custom guidelines") carefully before using PG Mart’s services or its website. Your use of PG Mart services or its website is a direct acceptance of and agreement to all of the terms and conditions in these Terms and Conditions and your confirmation that you are either at least eighteen (18) years of age or under the supervision of a parent or legal guardian who is at least eighteen (18) years of age.
Confirmed that you are either at least 18 years of age or are using the website under the supervision of a parent or legal guardian who is at least eighteen (18) years of age. We grant you a non-transferable and revocable license to use the website, under the Terms and Conditions described, for the purpose of shopping for items sold on the website. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted to use the website without notice to you.
You are the sole authorized user of any account you create with PG Mart and are entirely responsible for all activities that occur under such account. You are responsible for maintaining the confidentiality of any account name you create as well as any password associated with such account. You agree to immediately notify us of any suspected or actual unauthorized use of your account and/or password.
By providing your contact information such as phone number and email address, you agree to receive information including but not limited to the availability of items in your order, the status of your order, promotions, other information that PG Mart may deem fit to send you. At any point, you may request us to discontinue sending you such information. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
If PG Mart observes that there is likely to be a breach of security or misuse of the PG Mart website, we may require you to change your password or we may suspend your account. Within reason, PG Mart may suspend or cancel your account for a variety of reasons including but not limited to breach of your obligations under these Terms and Conditions.
PG Mart shall not be responsible or liable in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with these Terms and Conditions.
Content and Pricing
While care is taken to ensure the content published by PG Mart on its website, including but not limited to product images, product names, product descriptions, product functionalities, product uses, product ingredients, and prices, is accurate and complete, errors may occur and you hereby agree that PG Mart will not be liable in any way for such content.
Though the content may be the same, depending on the item version, images on the site may differ slightly from the actual item. Also, prices of items that need to be weighed (e.g., fruits, vegetables, etc.) may be guide prices or approximated to enable you to reach a buying decision. However, you will only be billed for the actual weight purchased; any difference in guide to actual price will be communicated to you as the case may be. The actual price of weighed items will be fully visible to you on or before delivery.
In line with this, PG Mart reserves the right to refuse or cancel any order if the order contains the item(s) that are mispriced or contain incorrect, inaccurate or incomplete content.
Alcoholic Drinks
Alcoholic drinks may only be purchased by individuals who are at least eighteen (18) years of age. By purchasing such products on the PG Mart website, you confirm that: (I.) you are at least eighteen (18) years of age; and (ii) you will provide legitimate and legally recognized identification confirming your age to the driver upon delivery of your order (iii) you accept that failure to provide such identification may result in PG Mart and its employees or agents refusing to deliver your order (iv) you accept that PG Mart and its employees or agents reserve the right not to fulfil delivery of your order if there is any doubt that the identification provided by you is illegitimate, fake or falsified in any way.
Copyright
Unless otherwise stated, all rights to all materials, content, layout, images, text, and design of this website are proprietary to PG Mart. Users of this website may browse the website and may download material displayed on the website for non-commercial, lawful, personal use only, provided all copyright and other proprietary notices contained on the material so downloaded are retained and such information is not modified, copied, or posted on any networked computer or broadcast in any media. All other copying, reproduction, posting on any other website, republication, downloading, uploading, encoding, modification, translation, public performance or display, distribution or transmission of any portion of this website, or the making of any derivative works from this Website, is prohibited without the express permission of PG Mart. use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights, and it is prohibited.
Liability Limitation
You agree that PG Mart shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from or in connection to the use of PG Mart services or website. In no event shall PG Mart's total liability to you exceed the amount paid by you to PG Mart.
Indemnity
You hereby indemnify and hold harmless PG Mart, its owners, licensees, affiliates, subsidiaries, and their respective officers, directors, agents, and employees, against any losses, claims, actions, costs, damages, penalties, fines, and expenses including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions, Privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights of a third party.
ORDER PROCESSING
While processing your order, PG Mart may need to contact you to discuss the availability of items in your order and any suggested replacements. We require your response within 15 minutes of receiving emails or phone calls about any replacements in your order, otherwise, we may deliver only the actual items ordered without including any suggested replacements. At checkout, we ask customers their preferred mode of us communicating with them, this preferred mode of communication however only applies to any update to your order prior to dispatch. Once an order has been dispatched, other communication may be by phone call, so we require you to have your phone readily available.
DELIVERY
For your convenience, we have a number of outlets and logistics in which we expect to deliver your order. At checkout, you may select your preferred outlet and we will make every attempt to deliver within your selected delivery outlet. In the event that there is a delay, you will be notified as much in advance as possible. Ultimately, the delivery outlets are a guide and we are not bound to deliver within the stipulated outlet. What we do guarantee is that your order will be delivered within 24 hours of the time of your selected delivery outlet. That said, the majority of our customers’ orders are delivered within their chosen delivery outlet and it is always our goal to achieve this. Beyond the delivery outlet selected at checkout, we are unable to accept requests for deliveries at specific times.
We always endeavor to deliver your order directly to your doorstep, however, if access to your location is limited due to a dilapidated road, flooding, roadblocks, civil unrest, or any other encumbrances, then we will require you to notify us in advance and also to meet the delivery driver at a convenient and more accessible location. Failure to notify us of any such issues may result in a delay and/or rescheduling of your delivery or cancellation of your order.
Also, if your order contains large and/or heavy items the driver is only bound to reach your doorstep and the first floor
MEETING OUR DELIVERY DRIVER
In order to ensure that our delivery drivers effect timely deliveries, they are mandated to wait for a maximum of 5 minutes for each customer to receive their orders from them. After contacting a customer and the customer is either unresponsive or fails to show up after 5 minutes, the driver will leave your address. If you are unreachable at the point of delivery, your order may be rescheduled at an additional cost. We will accept no liability for perishable or other items that are damaged due to the wait time.
RETURN POLICY
When we receive customer orders, we begin processing them immediately. We run a no refund or return of goods bought in good condition policy. Thus, once an order has been paid for, PG Mart is unable to accept a cancellation of the order, neither is PG Mart able to process a refund. This, however, does not affect your rights to a refund in the event that an incorrect or damaged item is delivered.
If we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you. For us to replace such items, customers will need to notify the delivery driver of their observation at the point of delivery. Once customers have taken delivery of their order and signed confirming this, they take ownership of the items and PG Mart will be unable to accept any returns. For this reason, we ask customers to carefully check and confirm the accuracy of their order with the delivery driver before acknowledging receipt by signing. PG Mart will not accept returns for items that have no material damage to them. Products that are materially intact but whose packaging may have scratches, peels, tearing, dents, discoloration, rust, or any other aesthetic impairment that does not affect the taste, functionality or integrity of the actual product may not be accepted by PG Mart as a return.
CUSTOMER SERVICE
PG Mart customer service always strives to please customers and often goes to extra lengths to ensure customers are fully satisfied with the service. We expect that our customers will accord the same courtesy and respect to all our employees they may engage with via email, over the phone or in person. Our employees mean a lot to us and without them, we will not be able to provide the level of service we offer our customers. So, while we will be patient with customers, we will not tolerate any written, verbal or physical abuse to our employees by anyone. Any breach of this by a customer may result in our refusal to fulfill the customer’s order. In such an instance, if the items in the customer’s order have already been picked and paid for, we may decide not to deliver to the customer’s location and instead require the customer to pick up the order at a location of our choosing. If, however, the items have not been purchased, we may process a refund after deducting relevant bank, transactional and operational charges and costs PG Mart may have incurred. PG Mart reserves the right to report any incidence of abuse to the appropriate law enforcement authorities.
SHIPPING GUIDE
STORE LOCATION
Head Office;
Western Reserviour Olorunsogo,
Ilorin,
Kwara state
Other Branches;
Lagos, Ibadan, Akure, Osogbo...
CUSTOMER POINT POLICY
OUR SERVICES